IP Telephony

Comprehensive Voice Communications

IP Telephony is the technology for transmitting voice communications over a network using open-standards-based IP. Cisco IP Telephony products are a central component of the Cisco Unified Communications system of voice and IP communications products that can help you streamline business processes, reach the right resource the first time, and generate greater profits.

Cisco IP Telephony provides a comprehensive suite of IP-based hardware and software products, including IP phones, media processing devices, voice over IP (VoIP) gateways, and multimedia applications. This suite of solutions scales from a small sites or branch offices to large, multisite enterprise deployments and can integrate with existing systems to help you migrate to full unified communications and protect your technology investments.

IP Telephony Enables Reliable Communications

IP telephony provides a way for you to extend consistent communication services to all your employees, whether they are in main campus locations, at branch offices, or working remotely, or are mobile. IP telephony transmits voice communications over a network using open-standards-based Internet Protocol.

Cisco IP telephony products are a key component of the Cisco Unified Communications system, which delivers the business benefits of a converged network to organisations of all sizes. Use Cisco IP telephony solutions to:

• Provide secure, reliable, scalable communications that take advantage of your LAN and WAN
• Improve employee productivity through integration with innovative applications

Business Communications: Cost and Productivity Improvements

Business communications challenges can affect both profitability and customer/partner relationships. Four primary challenges include:

• Communication-caused delay and disruption
• Communications complexity affects long-term productivity, business process reform, and financial performance
• Decision-support outcomes suffer from inability to access and collaborate effectively with primary players
• Resources are underused or misallocated because of the complexity of communication

The failure to address business communications challenges inflicts real penalties: A 2005 Sage Research study discovered that 22% of the organisations it polled reported experiencing business communication-caused delays on a monthly basis, while 13% said such delays happen every week

Business Communications Today Require Flexibility

After massive investments in technologies and devices, organisations demand ways of simplifying business communications for their mobile and distributed workforce to improve communication flows, access primary decision makers quickly, enhance collaboration, and improve productivity to positively affect their business.

The means to flexibly and productively manage business communications in a multi-device, mobile, and distributed environment:

• Speeds access and improves communication
• Integrates different device modes and communication applications
• Dramatically improve collaboration
• Allows organisations to streamline business processes, reach the right resource the first time, and enhance profitability

Cisco business communications solutions provide an integrated communications strategy and architecture, helping enable the secure combination of voice, video, and collaborative data applications within an integrated and intelligent network.