Remote Engineering

Rather than sending an engineer to site, with remote access a significant amount of work can be done without the additional expense of hotels & travel, typical types of work that can be carried out include :

• eDirectory Stuck obituaries
• eDirectory Replica Rings issues
• IDM2 / IDM3 / DirXml Config
• AD issues
• Health-checks
• Router Configurations

Finally sometimes it’s easier for us to dial in and “take a look” rather than get your engineers to describe the problem or send screenshots. This also allows your engineers to watch what we do to resolve a problem putting them in a place were they have a good chance of them resolving the issue if it occurs again.