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Extended Hours
SysCare have a range of options to support you outside of the hours 9:00am - 17:30pm in server down / system down scenarios.
Extended Hours Support Calls:
With a serious system down issue you can't stop working on a problem just because it passes normal working hours. Backed with a 2 Hour management review this option will be made available to you on an as needed basis if a critical support call passes 17:30pm.
Contract Duty Engineer Option:
For those customers with late, 24/7 or weekend operations an out of hours contract option is available.
Key Benefits:
- Duty Engineer, Duty Manager
- Out of Hours phone number
- Extended Hours or 24/7
- Escalation to field option
- "Standby" Engineering Cover available
- Critical System Issues Only
This provides you with peace of mind for your business critical systems
For further details / pricing on this service, please contact us.