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Expert Companion
Many of our customers supplement their support contracts with "Expert Companion"; prepaid days that can be used for a variety of functions:
- Allows you to budget for maintenance work
- Saves you chasing a PO in a "system down" scenario
- Need to hunt down annoying network problems
- Consultancy level planning / requirements analysis
- Health-checks & Strategic Recommendations
- Can be used towards projects or support maintenance tasks
- Expire yearly
- Compliment your existing IS resource
- Allows regular checks of your unfamiliar systems
Support is "keeping existing systems working", Projects, Expert Companion and Remote Engineering are for significant improvements to IT systems.