Customer Service Policy

The Directors and Management of ANS Group Plc are committed to operate every aspect of the business at standards that provide the highest possible quality of service to all clients. This is supported by a progressive management style that encourages the quality culture throughout the company.

To reinforce this commitment, a Quality Management System, designed for ISO 9001, operates in all areas of the company. The Management has established quality objectives for all areas of the company. These are periodically reviewed to ensure the continuous improvement of the Quality Management System. This ensures that the company operates effectively and efficiently and meets the needs of customers.

We hope you will be fully satisfied with the service you receive from ANS Group PLC, but if you have a complaint about our services we want to hear from you. We will take your complaint seriously, and will address it and respond to it as quickly as possible.

How to send your feedback;

You can send us your comments or complaints on our service, which we will deal with confidentially, by telephone, online or in writing.

• By telephone
  Please call 0161 227 1000 requesting a conversation with our Customer Services Manager.
  
• Online
  To provide feedback on any part of our services please complete the online contact form to the right of this page or by clicking here.
  
• In writing
  If you wish to write to us with your comments or complaints about the ANS Group, write to:

Quality Management
ANS Group PLC
Synergy House
Manchester Science Park
Manchester, M15 6SY

Please note that you should only use this address for comments or complaints about ANS Group.