CUAE

Cisco Unified Application Environment

Widespread adoption of IP communications has generated strong demand for applications that can leverage converged voice, video and data networks to transform business processes. At the same time, responsibility for telephony is moving into the corporate data center.

Developers are increasingly being expected to create applications that incorporate voice and video capabilities. Most enterprise and Web application developers have little or no experience with arcane telephony protocols, media processing, and the other technologies that accompany voice and video development. As a result, converged telephony and data application development projects require too much time and money, yield functionally limited applications, and are prone to failure.

The Cisco Unified Application Environment allows developers with no telephony development experience to rapidly, easily, and successfully build feature-rich converged voice, video, and data applications. Developers use drag-and-drop techniques to visually construct applications using simple communications business logic. Using this approach, development time for new applications is dramatically reduced to days or weeks instead of months.

In addition, the Cisco Unified Application Environment provides runtime services that:

• Abstract complexity and differences in protocols and communications product versions


• Separate application logic from core call routing to protect the unified communications infrastructure from applications


• Protect applications from each other


• Deliver a wide variety of easy-to-use media processing functions, such as IVR, conferencing, transcoding, TTS, speech recognition and speaker verification


• Offer a standardised and centralised way to manage all of an organisation’s unified communications applications

Cisco Unified Application Environment reduces the time and cost required to develop applications, increases the richness and breadth of features offered by applications, and improves the manageability of said applications.