ANS Group Named 1st UK Support Partner in Unique Novell Programme
The Board of ANS Group, a leading UK Technology Solutions group, is pleased to
announce it has been chosen as the first UK partner for Novell's Certified
Identity and Security Management (ISM) Support Partner Programme. This is a
unique certification that allows partners to give unprecedented levels of
support to Novell's security and identity solutions customers across Europe,
the Middle East and Africa.
The programme will give ANS Group full access to Novell's ISM expertise -
unlimited technical support from Novell for advanced (L3) requests, 24x7 access
and a response time within one hour - giving ANS Group customers complete peace
of mind. Partners in the programme also get access to a dedicated Novell
Support Engineer for customer deployments of over 2000 users, giving them a
personalised support relationship direct with Novell.
The new technical support framework eliminates the need for customers with
higher support requirements to purchase a separate agreement with Novell, and
allows customers to benefit from a single point of contact with the partner for
support requests. Additionally, support can be delivered to customers in their
local language, eliminating potential communication barriers and ensuring that
requests are resolved as quickly and accurately as possible.
Novell will also actively promote the ISM Support Partner specialisation to
customers seeking this specific skill set, identifying possible new revenue
streams for partners.
Johan Rosius, Vice President, Alliances, Novell EMEA commented.
"When it comes to technical support, customers want things as simple as
possible: a single point of contact with their supplier, a single relationship
to maintain and quick and easy solutions to their problems. Partners often need
specialised training and expertise in order to provide this level of support"
"Novell's new Certified Support Partner programme makes life easier
for customers and addresses all these concerns by giving our partners the
backup they need to make it happen."
Scott Fletcher , Chairman, ANS Group, commented:
"We're delighted to be the first UK partner in the programme, as awarded by
Novell. The certification is testament to our support infrastructure, standard
of engineers and capacity for problem solving, and this new level of technical
support greatly increases our offering. It will also be a new marketing tool
for the Group as Novell will promote the specialisation to potential new
customers"