System Down Service

In the unfortunate event of a system / server down scenario things can get very stressful very quickly. Many of our customers can attach a minute by minute cash value to a critical system being down so while for most customers these events are rare, when they do happen the IT department receives a significant amount of focus.

Service Benefits

• Immediate Management Escalation within ANS Group & 30 Min Management Review
• Senior Engineers moved to standby
• Out of Hours availability
• Escalation to Site options
• Priority Scheduling
• ITIL "Incident Management”, ANS Group provide “Problem Management” options to prevent the issue happening again
• Skilled engineers who are used to dealing with these high stress situations

Thankfully, ANS Group have the skills, people and process to deal with these challenging situations. With the SysCare team focused on getting you back up & running quickly and the consultancy experience to identify what caused the problem & how to preventing it happening again, this service secures peace of mind & a rapid professional serve if the worst does happen.

“SysCare at ANS Group did an excellent job restoring our server hardware failure. The bulk of our business activity is done online and so when our server went down the company stood to lose a lot of money, however, thanks to the prompt and professional service from the team at ANS Group SysCare our server was back up and running in no time. Choosing SysCare to support our network was definitely the right choice and one to be highly recommended.”

David Stokes, IT Manager