Managed Services
ANS Group can also provide a range of tailored services that are:
- Cost effective
- Provides maximum value from our skillset to the customer
- Ensure that service levels to customer end users improve
Typical Value Adds
- Remote monitoring software to allow us to proactively identify issues
- Removing the worries of checking that backups have worked, servers are patched, directory structures are healthy etc
- Rapid onsite response in event of critical server / system down issues
- ITIL process & Service level monitoring resulting in improved resolution time
- Improved understanding of the customer network aiding fault diagnosis
- Nets & Comms advice and management
- Managing hardware failure through venders levering on our strength of relationship with them
This sort of managed service is dependent on exact customer requirements and can range from us simply managing vender contact in the case of Hardware failure, to providing a complete senior engineering service. Please contact us to discuss your exact needs and how ANS can help you.
"SysCare go far beyond the call of duty. They often address and resolve problems before I am aware of them happening, which is a level of customer service that is very hard to find. We see the support desk as an extension of our business and their ability to keep our business systems up and running is second to none. We are always extremely happy with the support SysCare provide and I would have no hesitation in recommending them.”
Andy Crudden , IT Manager, Anthony Hodari
