Extended Hours
SysCare have a range of options to support you outside of the hours 9:00am – 17:30pm in server down / system down scenarios.
Extended Hours Support Calls:
With a serious system down issue you can’t stop working on a problem just because it passes normal working hours. Backed with a 2 Hour management review this option will be made available to you on an as needed basis if a critical support call passes 17:30pm.
Contract Duty Engineer Option:
For those customers with late, 24/7 or weekend operations an out of hours contract option is available.
Key Benefits:
- Duty Engineer, Duty Manager
- Out of Hours phone number
- Extended Hours or 24/7
- Escalation to field option
- “Standby” Engineering Cover available
- Critical System Issues Only
This provides you with peace of mind for your business critical systems
For further details / pricing on this service, please contact us.
“We have been using SysCare at ANS Group to support our network infrastructure for a number of years now and we are still, as ever, truly impressed with the service that is received. It seems SysCare team are always on tap to help us with their expert knowledge and invaluable trouble shooting skills which, are on a level I have found, difficult to find anywhere else.”
Andy Taylor, Harvest Housing
