Expert Companion

Many of our customers supplement their support contracts with “Expert Companion”; prepaid days that can be used for a variety of functions;

• Allows you to budget for maintenance work
• Saves you chasing a PO in a “system down” scenario
• Need to hunt down annoying network problems
• Consultancy level planning / requirements analysis
• Health-checks & Strategic Recommendations
• Can be used towards projects or support maintenance tasks
• Expire yearly
• Compliment your existing IS resource
• Allows regular checks of your unfamiliar systems

Support is “keeping existing systems working”, Projects, Expert Companion and Remote Engineering are for significant improvements to IT systems.

"ANS Group SysCare team worked closely with Biwater Treatment and our chosen solution vendor to specify, supply, configure and install all the components required for the new integrated system.

Along the way, SysCare smoothed the process by joining conferences as a broad technical resource for Biwater Treatment, negotiating the configuration and suggesting paths around technical issues. They acted as a "one stop shop" for required elements that the solution vendor didn’t provide us with.

SysCare had the necessary expert skills and knowledge to ensure that any problems were rectified as quickly and efficiently as possible. They saved us a lot of valuable time and money and are definitely a reliable team that we are sure to use time and time again.”

Tracy Butler, I.T Manager, Biwater Treatment Ltd