3rd 4th Line Support

In conjunction with the priority system down service one of the core support offerings from SysCare is our 3rd / 4th line support service

Key Benefits

• Provides access to a team of highly skilled engineers very cost effectively. Strengthens your existing team.
• We have deployment experience and knowledge of real world deployments
• Broader and more personal service than Novell / MS direct.
• Large knowledge base to support your senior engineers.
• Tiered service levels based on call severity.
• Multi-disciplined engineering staff used to dealing with mixed environments

Skilled, experienced engineers you can rely on to resolve the problem quickly, who are used to dealing with issues that your own internal IT staff may only see once a year .. If ever !

• Why spend hours researching a problem when it is likely we have seen it before and can get the answer quickly ?
• Wouldn't it be nice to get a honest skilled Technical Assessment of a Problem?
• Wouldn't it be great to have the security of direct links to Manufacturer 3rd line without having to sit for hours in a call queue ?

“SysCare at ANS Group did an excellent job restoring our server hardware failure. The bulk of our business activity is done online and so when our server went down the company stood to lose a lot of money, however, thanks to the prompt and professional service from the team at ANS Group SysCare our server was back up and running in no time. Choosing SysCare to support our network was definitely the right choice and one to be highly recommended.”

David Stokes, IT Manager